Privacy Policy

Last updated: February 22, 2026

RigMate ("we," "our," or "us") operates the RigMate application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

1. Information We Collect

Information You Provide

Account information: name, email address, and password when you create an account
Vehicle information: make, model, year, VIN, mileage, and other vehicle details
Maintenance records: service history, maintenance schedules, costs, and notes
Tire information: brand, model, DOT codes, tread depth, and condition
Trip information: trip names, dates, mileage, and campground details
Documents: files you upload such as registration, insurance, and manuals
Support messages: content you submit through our contact form
Payment information: processed securely by Stripe; we do not store your credit card numbers

Information Collected Automatically

Usage data: pages visited, features used, and interactions with the Service
Device information: browser type, operating system, and device type
Log data: IP address, access times, and referring URLs

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service
Send maintenance reminders, tire alerts, and recall notifications
Process subscriptions and payments
Send transactional emails (account confirmations, password resets, support replies)
Send optional SMS notifications (only if you opt in)
Monitor and analyze usage to improve user experience
Detect, prevent, and address technical issues and abuse
Comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information. We share information only with the following third-party services that help us operate:

Payment processors -- to securely process subscription payments
Email delivery services -- to send transactional emails and notifications
Cloud storage providers -- to store uploaded documents and files
Content delivery and security services -- to protect and accelerate the Service

These providers only receive the minimum information necessary to perform their services and are contractually obligated to protect your data. You may contact us at [email protected] to request a list of our current third-party service providers.

We may also disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Storage and Security

Your data is stored on servers located in the United States. We implement industry-standard security measures including:

Encryption in transit (TLS/HTTPS)
Hashed and salted passwords (bcrypt)
Token-based authentication with automatic expiration
Rate limiting on authentication endpoints
Regular security reviews

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access your personal data through your account settings and dashboard
Export your data in standard formats (PDF, CSV, JSON) from the Settings page
Correct inaccurate information through your account settings
Delete your account and all associated data from Settings
Opt out of marketing emails and SMS notifications at any time through Settings
Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, visit your account Settings or contact us at [email protected].

California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect and how it is used, to request deletion of your personal information, and to opt out of the sale of your personal information. We do not sell your personal information to third parties.

European Residents (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority. Our legal basis for processing is your consent (for optional features) and legitimate interest (for core service functionality).

6. Cookies and Tracking

We use minimal cookies necessary for the Service to function, including session management and authentication tokens stored in your browser's local storage. We do not use third-party advertising cookies.

If we implement analytics, we will use privacy-friendly tools that do not require cookie consent banners and do not track individual users across websites.

7. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Maintenance logs, vehicle records, and uploaded documents are deleted when you delete the associated vehicle or your account.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice in the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
In-app: Help & Support contact form